PRIVACY POLICY

Travel With Barb values the privacy of our customers and is committed to protecting the privacy of your personal data.

Please read this Privacy Policy which explains how we use and protect your personal information. At times, we do make changes to this Policy, these changes are effective immediately, so please visit these pages regularly to keep up to date with any changes we have made.  You acknowledge and agree that it is your responsibility to review this site and this Privacy Policy periodically, and be aware of any modifications.

Our Privacy Policy covers all the platforms through which you choose to interact with us, including our mobile-enabled and social media sites. By giving us your personal information, you agree to the transfer, storing or processing of your data in accordance with this policy.

By making a booking or submitting any personal information to us, you are agreeing to us handling your personal information as set out below. If you do not agree to us using your personal information in these ways, unfortunately we cannot process your booking and you should not use our sites.

What kind of personal information do we collect?

When you book through us, you provide certain information such as your name, address, e-mail, phone number and payment information. If you happen to fill in the booking pages but for some reason do not actually complete the booking, you will still be considered to have provided us with your information.

If you contact us, whether by phone, e-mail or another method, you will be asked to provide certain information. This is likely to include your name, address, e-mail address and phone number.  We need this information so that we can respond to you appropriately.

There are also other instances when you will provide us with information, for example if you register to manage your booking via our website or leave a review.

Information you give to us about others in your party

If you are booking with others or for someone else, you will have to give us their information as well, for example their name and date of birth. It is your responsibility to ensure that they are aware that you have done so, and also that they accept how we use and process their information as well as yours.

What information do we collect automatically?

When you visit our website, we automatically collect certain information such as the device IP address, the date and time you visited, the hardware, software or particular browser used and information about your visit, including any pages you viewed and interacted with. We do this automatically, even when you do not actually make a booking.

If you are using a mobile device to reach us, we keep data that identifies your device, location details and any specific settings.

Information we get from others

We might also get information about you from other sources, such as your school, Service Providers, affiliates and other third-parties, credit reference agencies, payment processors, search engines or social media sites. We may use this information with other information you provide in order to complete or process your booking.

What do we do with your personal information?

Your personal information could be used in the following ways:

  • Processing your bookings: We have to use your personal information to ensure the services you have selected, which may include flights, hotels, transport, insurance and other ancillary products, are provided to you. We need certain information about you and your party so we can fulfil the contractual obligations when you make a booking.
  • User Accounts: The information that you provide when you set up an account allows us to provide you with additional services including the ability to manage your bookings, personal settings.
  • To communicate with you about your booking: We will need to contact you using the email or telephone number you provided to give you information relevant to your arrangements. For example, to confirm your booking, provide notification of any changes, to give you security alerts, and to provide reminders.
  • Customer Service: You can contact us at any time, whether this is a general query, a question about your booking or to report an issue. You can do this through our website, by telephone, email, or via social media. We will use the information that you have given us to answer any questions and respond to your query or other queries you might have in the future. If you do contact us by telephone, your call may be recorded and reviewed for quality and training purposes. Recordings are only kept for a limited period and then automatically deleted, unless we have a legitimate interest in keeping them for a longer period.
  • Improving our services: Sometimes we might use your data to help us improve the quality and functionality of our services. This could include eliminating bugs in our system, data analysis, testing, and for statistical and survey purposes, all of which help us improve the service we offer.
  • Security: We may use your data as part of the efforts to keep our sites (and the information you provide to us) safe and secure, and to prevent fraud or unauthorized access/use of our sites.
  • Fraudulent Claims: We may use your personal information in order to prevent, detect or defend any claims/actions we believe to be potentially fraudulent or detrimental to our legitimate interests.
  • Legal and regulatory compliance: We might need to use your information in relation to any legal disputes, regulatory, compliance or criminal investigations, or if necessary, to enforce our rights. For instance in providing information to TSA.

Legal Basis for Processing Personal Data

When we process your information as described above, we will be relying on one or more of the following legal rights:

Performance of a contract: We use your information to carry out the contract that you have with us and your Service Providers. We will use the information that you provide us when making a booking to conclude and process the reservations with the relevant third-party Service Providers.

To Comply with a legal obligation:  We may share your personal data with regulatory authorities such as immigration, border control, security and anti-terrorism purposes and any other legitimate legal obligation as required.

To protect your vital interests or those of another individual: We may share your information in the case of an emergency.  For example, with insurance companies or medical personnel in the case of a health emergency during travel.

How do we store your data?

Any information that you provide is stored on secure servers and all payment transactions are encrypted. Only authorized personnel are permitted to access your information in the course of their work with us. Our data security protections meet the “reasonable security requirements of the New York “Shield Act”.  While we do our best to protect your information, no information transferred over the internet or stored electronically can be guaranteed to be completely secure and you provide your information to us at your own risk.

We only retain your information for a reasonable period of time, or for so long as either you or the law allows.

For Residents of the European Union

Due to the nature of our business and the arrangements you have chosen, it may be necessary for your data to be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) and may not be subject to the same level of data protection controls as within the EEA. We will take all reasonable steps to ensure that your data is handled securely.

When do we share your data with third parties?

In certain circumstances we may share the information you provide to us with organizations outside of Travel With Barb. The third parties who we might share your data with include:

  • Service Providers: If you make a booking, we will have to share your booking data with the third parties, such as hoteliers, airlines, insurers and transfer providers, to complete your booking contract. The data shared may include your name and the names and ages of any guests travelling with you, any preferences or special requests you told us about when you made your booking and your contact details. If you contact us with a query about your booking, we may pass this on to our providers if they are needed to answer you.
  • Third party support services: These includes anyone who provides support services or functions on our behalf, including payment card processing, business analytics, and customer support services. They have access to and may collect information only as required to perform their agreed functions and are not permitted to share or use information for any other purpose.
  • Payment Processors and other financial institutions: When you make a payment on your booking, we use a third-party payment processor to take your payment. If you request a chargeback on your booking, it may be necessary for us to share certain details with the payment processor and the relevant financial institution, so they can manage the chargeback. This may include a copy of your booking confirmation, financial details and the IP address that was used to make your booking.
  • Law enforcement authorities: We will disclose personal information insofar as it is required by law or where we believe it is necessary for the prevention, detection or prosecution of potentially criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes.

Please note that while we have procedures and security features to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage, we do not control the privacy practices of any of these third-parties or your Service Providers and we would encourage you to review their own privacy policies where appropriate.

Furthermore, any information that you provide directly to your Service Providers or other suppliers is not covered under this Privacy Policy and we would urge you to check their own privacy policies before providing any personal information.

What rights do you have in relation to your personal information?

You have the following rights in relation to the personal information that we hold about you:

  • You may request a copy of the personal information we are keeping about you by submitting a request to us at the below email address.
  • You may ask that we correct any inaccuracies in the data, by simply sending an email to info@travelwithbarb.com
  • You have the right to request that we delete all personal information that we hold about you. If there is no other reason beside you providing your consent for us to hold your data, we will delete it upon receiving your request.

If you are a California resident, we may not delete your personal information if one of the following exceptions exists:

  • Information is necessary to complete the transaction;
  • Information is necessary to detect security incidents;
  • Information is necessary to protect against deceptive, fraudulent or illegal activity;
  • Information is necessary to identify and repair errors; 
  • Information is necessary to promote free speech;   
  • Information is necessary for scientific, historical, or statistical research in the public interest;
  • Information is necessary for internal uses of the company if those uses are reasonably expected by consumers;
  • Information is necessary to comply with a legal obligation; or                                                                                                    
  • Information is used internally in a manner that is compatible with the context of the collection.

If you would like to exercise any of your above rights please contact us at info@travelwithbarb.com writing ‘Data Subject Access Request’ in the subject line. We will address any requests we receive in accordance with the relevant Data Protection laws.

How do we treat personal information of children?

You are only allowed to book through our site if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

How can you contact us?

If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us at:

Email: info@travelwithbarb.com